Frequently Asked
Questions.

RoofRegen provides professional roof cleaning and moss removal, specialist RENOTEC roof-colour restoration, standalone minor roof repairs and gutter cleaning and clearing.

The appropriate service depends on the property, roof material, condition and work required.

It depends on the problem.

Moss or surface dirt may call for professional cleaning. Faded compatible mineral tiles may be suitable for RENOTEC colour restoration. A damaged tile may require a repair, while obstructed gutters may need clearing.

If you're unsure, explain what you've noticed and we'll help you identify the appropriate next step.

No.

A roof doesn't automatically require treatment simply because it has aged or looks slightly weathered.

The roof's condition and the actual concern should determine whether any work is necessary.

RoofRegen accepts enquiries for suitable services across its confirmed operational coverage in Dorset, Hampshire and Wiltshire.

Availability depends on the property postcode and requested service.

Yes.

You don't have to identify the roofing material yourself.

If you know whether the roof has concrete tiles, clay tiles or slate, that can be helpful, but the actual material should be checked before a treatment is confirmed.

Moss can retain moisture and accumulate around tile surfaces or roof details. Heavy growth may contribute to maintenance concerns.

However, visible moss doesn't automatically mean the roofing materials are damaged.

Any actual defects should be established through an appropriate inspection.

In many cases, suitable roof tiles can be professionally cleaned without replacing the entire roof covering.

The roofing material and condition must be considered first.

Cleaning doesn't repair damaged roofing or structural defects.

Roof cleaning can be carried out using methods selected for the particular roof material and condition.

An unsuitable method can damage sensitive or deteriorated coverings.

The work also requires appropriate access and safety arrangements.

No single cleaning technique should be assumed suitable for every roof.

The proposed method depends on the material, contamination, existing condition and safe access.

Pressure cleaning should only be considered where appropriate for the roofing surface.

Not necessarily.

Cleaning may make a noticeable difference by removing suitable moss and surface dirt, but it won't automatically reverse ageing, repair damaged tiles or restore faded manufactured colour.

The final appearance varies from roof to roof.

A biocide moss treatment uses an appropriate product intended to address specified biological growth on suitable surfaces.

Its suitability and application depend on the product, roof materials and agreed treatment specification.

It doesn't guarantee that moss will never return.

There isn't one reliable duration for every roof.

The return of moss and other contamination depends on environmental conditions, roof material, shade, moisture and maintenance.

Any specific guarantee must be provided in writing rather than assumed.

No.

Professional roof cleaning is not a substitute for repairing damaged tiles, flashing defects or other causes of water ingress.

A reported leak may require appropriate roofing investigation or repair.

Safe access depends on roof height, pitch, layout, ground conditions and the method of work.

The required access arrangements will be considered when the job is assessed and quoted.

It would be misleading to promise that scaffolding is never needed.

RENOTEC is a water-based coloured roof-coating system designed for specified mineral roofing materials.

The manufacturer's product documentation describes water-repellent, UV-resistant and water-vapour-permeable properties.

Correct material compatibility, preparation and application are essential.

Roof cleaning removes suitable moss, algae and surface contamination.

RENOTEC provides a refreshed coloured finish for compatible mineral roof tiles following the required preparation.

Cleaning and coating are separate services with different purposes.

The supplied manufacturer information identifies mineral roofing materials, including certain concrete, clay and fibre-cement products, as possible substrates.

Actual suitability depends on the specific roofing material, condition, system specification and any required primer.

No roofing material should be approved from its broad category alone.

RENOTEC is applied to the existing roofing surface, so the condition of that surface matters.

Suitable cleaning, contamination removal, necessary repairs and any specified primer must be considered before application.

Poor or unsuitable preparation can affect the finished result.

The supplied RENOTEC roof-coating instructions describe a two-coat system, with application details specified by the manufacturer.

The actual coating specification, preparation and conditions must be confirmed for the property.

RENOTEC has water-repellent surface properties, but roof coating must not be described as a cure for underlying roofing defects.

It doesn't replace damaged tiles, flashings or other roofing components.

A leaking roof needs the underlying cause assessed and addressed.

The supplied RENOTEC manufacturer literature advertises a 10-year manufacturer's guarantee.

Whether that guarantee applies to a specific RoofRegen project depends on the current manufacturer's terms, eligible materials and installation requirements.

Any applicable coverage must be confirmed in writing before work is agreed.

The manufacturer brochure refers to 25-year proven performance, which is a product performance claim.

It is not the same as a 25-year RoofRegen workmanship or installation guarantee.

Customers should refer to the actual written guarantee supplied with their quotation for coverage and conditions.

No.

Application depends on suitable weather, surface condition and manufacturer requirements.

The supplied technical documentation specifies minimum application temperatures and appropriate drying conditions.

Weather may affect scheduling.

Yes.

RoofRegen accepts standalone enquiries for suitable minor roof repairs.

The scope depends on the specific defect, roofing material, surrounding condition and safe access.

No.

Minor roof repairs can be requested independently.

You don't need to purchase roof cleaning or RENOTEC coating to enquire about a suitable localised repair.

Yes.

Gutter cleaning and clearing are available as standalone service enquiries.

They don't require the customer to arrange roof cleaning first.

It may help where accumulated debris is restricting water flow.

However, overflowing gutters can also result from damaged sections, blocked downpipes or other defects.

Clearing debris doesn't automatically repair those problems.

Complete an enquiry form on our website, contact us by telephone or submit an enquiry through an advertised contact method.

We'll review your property details and the service you're interested in.

Where appropriate, we'll explain how to arrange an assessment.

No.

An enquiry is not a confirmed appointment.

Where appropriate, we'll provide booking information so you can select an available date and time.

You'll receive confirmation after the appointment has been successfully booked.

An assessor may review your roof's material, visible condition, moss or discolouration, potential defects and access requirements.

The information collected helps us understand the requested work and prepare an appropriate quotation where possible.

An ordinary assessment is not automatically a full structural roofing survey.

RoofRegen's standard payment arrangement is a 50% deposit following quotation acceptance.

The remaining 50% is payable upon completion of the agreed work.

The total price and payment amounts are shown in your quotation.

Once your quotation has been accepted, RoofRegen sends a payment link to your email address.

You can use the link to make the 50% deposit payment.

The deposit is part of the agreed price, not an additional charge.

Under the proposed customer journey, the work-scheduling arrangements are provided after the deposit payment has been confirmed and any necessary contractual checks have been completed.

The actual work date depends on suitable availability and the agreed arrangements.

The final 50% balance is payable upon completion of the agreed work.

Once the completion information has been reviewed and approved for issue, RoofRegen sends the completion report and final payment request by email.

Your cancellation rights depend on how and where the contract was made and the applicable legal requirements.

Many qualifying consumer service contracts agreed remotely or away from business premises have a 14-day statutory cancellation period.

The specific information and any applicable cancellation form should be provided with your contract.

Not automatically.

Any refund or lawful deduction depends on the contract, applicable statutory cancellation rights and the circumstances.

The 50% deposit does not remove your consumer rights.

The Roof Revival Package is a promotional offer connected to qualifying professional roof-cleaning bookings.

It combines the agreed roof-cleaning service with advertised complimentary exterior cleaning services, subject to eligibility and the applicable terms.

The advertised package includes:

• Window Cleaning — FREE.
• Gutter Clearing — FREE.
• Fascia & Soffit Washing — FREE.
• Biocide Moss Treatment — FREE.

The exact included work and property eligibility must be confirmed before the booking is agreed.

Eligible local customers may receive an advertised 30% discount on full driveway or patio cleaning.

The conditions, eligible work and pricing basis must be confirmed before the offer is applied.

Not automatically.

Standalone minor repairs and standalone gutter clearing do not independently qualify for the Roof Revival Package.

Any separate promotional arrangement must be expressly confirmed.

The proposed managed journey includes recording before photographs at job start and after photographs upon completion.

Relevant photographs may be included in the customer's approved completion report.

The exact report content will reflect the work and documentation available.

The completion report summarises the work recorded as completed.

Depending on the service, it may include photographs, materials or products used, relevant notes and aftercare information.

The proposed process includes internal review before the report is issued.

Contact RoofRegen with your concerns and relevant job details.

We'll review the issue and explain the appropriate next step.

Where applicable, your statutory rights remain available even if an additional guarantee has expired or doesn't apply.

Any specific RoofRegen workmanship guarantee must be stated in writing, including its scope, duration and conditions.

A manufacturer product guarantee is not automatically the same as a RoofRegen workmanship guarantee.

No universal workmanship period should be assumed from this FAQ page.

No.

Any manufacturer's or workmanship guarantee is additional to your statutory consumer rights.

RoofRegen must perform contracted services in accordance with applicable consumer law, including the requirement to use reasonable care and skill.